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Parcel Panel Integration: Post-Delivery Review Requests

Timing is everything! Connect TrustWILL with Parcel Panel to send review requests exactly when the customer receives their order for better feedback.

Overview

With the Parcel Panel and Trustoo integration, you can automatically trigger Trustoo review request emails when an order is marked as Delivered in Parcel Panel.

This helps you send review requests at the right moment — when customers have just received their packages and are most likely to leave feedback.

In addition to email review requests, you can also display a review entry point directly on your Parcel Panel tracking page. Customers can see the star rating section and click to write a review while checking their delivery status.

Setup Instructions for sending request after delivered

Step 1: Configure Parcel Panel

  • Navigate to the Parcel Panel app

  • Click on "Settings" in the left sidebar

  • Select the "General" tab

Enable Shopify Event Notifications

  • Locate the option "Send shipping tracking events to Shopify"

  • Toggle this option ON

Shopify Event Notifications

Step 2: Configure Trustoo Settings

  • Log in to your Trustoo dashboard

  • Ensure review request settings are set to trigger "After Delivered"

  • Set your preferred timing (e.g., 5 days after delivery)

Review Request Timing

Integration Workflow

  1. Parcel Panel tracks your shipments and detects package delivery

  2. Parcel Panel sends delivery event to Shopify

  3. Trustoo receives the delivery notification from Shopify

  4. Trustoo automatically schedules a review request email based on your timing settings

Benefits

  • Perfect Timing: Send review requests exactly when customers receive products

  • Higher Response Rates: Increase review collection at the most relevant moment

  • Fully Automated: No manual intervention needed

  • Enhanced Customer Experience: Engage customers at the ideal point in their journey

Troubleshooting

If review request emails aren't being triggered after delivery:

  • Verify "Send shipping tracking events to Shopify" is enabled in Parcel Panel

  • Ensure Trustoo review request trigger is set to "After Delivered"

  • Check that both apps have necessary Shopify store permissions

Best Practices

  • Regularly review integration settings

  • Monitor review request response rates

  • Adjust timing based on customer feedback

  • Ensure smooth communication between Parcel Panel and Trustoo

Configuration Tips

  • Choose an optimal time delay for review requests

  • Consider your product type when setting review request timing

  • Test the integration with a few orders to verify functionality

Setup Instructions for integration with tracking page

You can display TrustWILL review stars and a Write a review entry on the ParcelWILL tracking page.

To enable it:

  1. Activate the TrustWILL app block in your theme.

  2. Go to ParcelWILL > Tracking page > Appearance > Tracking results > Post-purchase hub.

  3. Select TrustWILL Reviews.

  4. Save your changes.

After enabling it, customers will see the review stars and Write a review entry on the tracking page.

To customize the style of the stars or review component, go to TrustWILL settings.

Support

If you need assistance with this integration, please contact our support team for personalized help.

Conclusion

The Parcel Panel integration provides a seamless, automated way to collect valuable customer reviews at the most opportune moment.

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