Customer Support

<b>Note:</b> Before beginning, you must <a href="https://help.trustoo.io/docs/reviewsApp/integration/integration-klaviyo/" rel="nofollow noopener noreferrer" target="_blank">integrate Trustoo with Klaviyo</a>.

Choose or create an email template in Klaviyo.

Configure where content will be repeated in the email template:

1. Find the Trustoo Review Requests event
2. Locate required variable information
3. Click to Copy

Insert purchased product details in the email:

Create a button that redirects to the product review link:

Configure dynamic images in the email template:

Use these variables to personalize your email template:

Ensure all product information is correctly displayed

Create an intuitive and visually appealing review request email

Test the email template thoroughly before sending

- Carefully select and test variables
- Ensure all product information is correctly displayed
- Create an intuitive and visually appealing review request email
- Test the email template thoroughly before sending

Check that all variables are correctly mapped

Test email rendering across different devices

- Verify Trustoo and Klaviyo integration
- Check that all variables are correctly mapped
- Ensure review links are functioning
- Test email rendering across different devices

If you encounter any issues during setup, contact Trustoo or Klaviyo support.

<a href="https://help.klaviyo.com/hc/en-us/articles/115005083887" rel="nofollow noopener noreferrer" target="_blank">Klaviyo Email Templates</a>

<a href="https://help.klaviyo.com/hc/en-us/articles/4408810769307" rel="nofollow noopener noreferrer" target="_blank">Klaviyo Dynamic Content</a>

- <a href="https://help.klaviyo.com/hc/en-us/articles/115005083887" rel="nofollow noopener noreferrer" target="_blank">Klaviyo Email Templates</a>
- <a href="https://help.klaviyo.com/hc/en-us/articles/4408810769307" rel="nofollow noopener noreferrer" target="_blank">Klaviyo Dynamic Content</a>

Customizing Trustoo Email Request Templates in Klaviyo

Find answers and get help from Intercom Support and Community Experts

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Property name	Template tag	Example
customer_email	`{{ event.customer_email }}`	[email protected]
customer_name	`{{ event.customer_name }}`	test
customer_phone_number	`{{ event.customer_phone_number }}`	17896356632
n_days_ago	`{{ event.n_days_ago }}`	15
order_id	`{{ event.order_id }}`	5755398520899
shop_name	`{{ event.shop_name }}`	thekk
shop_url	`{{ event.shop_url }}`	https://thekk.myshopify.com

Property name	Template tag	Example
product_id	`{{ event.items.0.product_id }}`	7153071140531
product_image_url	`{{ event.items.0.product_image_url }}`	https://cdn.shopify.com/s/files/1/0592/7763/9747/files/3614220904740_0_P0.jpg?v=1721876139
product_title	`{{ event.items.0.product_title }}`	Urna Cachorros
review_url	`{{ event.items.0.review_url }}`	https://yourstore.com/reviews/write_reviews?token=
variant_id	`{{ event.items.0.variant_id }}`	41297864596523
variant_name	`{{ event.items.0.variant_name }}`	Dachshund

Customizing Trustoo Email Request Templates in Klaviyo

Prerequisites

Step-by-Step Guide

1. Select Email Template

2. Set Content Repetition

3. Select Trustoo Review Requests Event

4. Display Product Information

5. Add Review Button

6. Use Dynamic Images

7. Final Template Configuration

Single Variables

Array Variables

Best Practices

Troubleshooting

Support

Additional Resources