Overview
Encourage customers to leave valuable reviews by offering them a discount on their next purchase. This feature allows you to incentivize customer feedback while building loyalty and social proof for your store.
Key Benefits
Increase your review collection rate
Build customer loyalty through rewards
Generate more photo reviews for better product visibility
Drive repeat purchases with discount incentives
How It Works
When enabled, customers who leave reviews will receive a discount code for their next purchase. You can customize various aspects of this feature to suit your business needs.
Configuration Options
1. Discount Conditions
Review Type Conditions
Review Content Options
Reviews with photos only
Discount only for reviews including product photos
Text or photo reviews
Discount for all review types (text or with photos)
Submission Channel
Channel Options
On-site & review requests
Discounts for reviews submitted on website and via email
Review requests only
Discounts limited to email review requests
2. Discount Code Generation
Generation Methods
Auto-generate
Unique, one-time use code for each review
Generated by Trustoo.io
Single Shopify discount code
Same code for all review submitters
3. Discount Settings
Customization Options
Discount Type
Percentage off
Fixed amount
Amount
Set specific discount percentage or value
Expiration
Flexible expiration from "Never" to "180 days"
Best Practices
Set an attractive but sustainable discount
Clearly communicate the reward to customers
Ensure the discount encourages genuine, helpful reviews
Monitor the impact on review quantity and quality
Considerations
Balance incentive with review authenticity
Avoid overly aggressive discount strategies
Comply with platform guidelines on review incentives
Potential Strategies
Slightly higher discount for photo reviews
Tiered rewards based on review quality
Seasonal adjustment of discount rates
Tracking and Optimization
Monitor review submission rates
Analyze the quality of incentivized reviews
Adjust discount parameters based on performance
Potential Challenges
Preventing fake or low-quality reviews
Managing discount code distribution
Maintaining review authenticity
Support
If you need assistance configuring the review reward discount feature, contact our support team for personalized guidance.
Conclusion
The Review Reward Discount feature provides a powerful tool to enhance customer engagement, gather valuable feedback, and drive repeat purchases.