Overview
This integration allows you to automatically trigger Trustoo review request emails when a package is marked as "Delivered" in Parcel Panel. This ensures review requests are sent at the optimal time - right when customers receive their orders.
Setup Instructions
Step 1: Configure Parcel Panel
Navigate to the Parcel Panel app
Click on "Settings" in the left sidebar
Select the "General" tab
Enable Shopify Event Notifications
Locate the option "Send shipping tracking events to Shopify"
Toggle this option ON
Step 2: Configure Trustoo Settings
Log in to your Trustoo dashboard
Ensure review request settings are set to trigger "After Delivered"
Set your preferred timing (e.g., 5 days after delivery)
Integration Workflow
Parcel Panel tracks your shipments and detects package delivery
Parcel Panel sends delivery event to Shopify
Trustoo receives the delivery notification from Shopify
Trustoo automatically schedules a review request email based on your timing settings
Benefits
Perfect Timing: Send review requests exactly when customers receive products
Higher Response Rates: Increase review collection at the most relevant moment
Fully Automated: No manual intervention needed
Enhanced Customer Experience: Engage customers at the ideal point in their journey
Troubleshooting
If review request emails aren't being triggered after delivery:
Verify "Send shipping tracking events to Shopify" is enabled in Parcel Panel
Ensure Trustoo review request trigger is set to "After Delivered"
Check that both apps have necessary Shopify store permissions
Best Practices
Regularly review integration settings
Monitor review request response rates
Adjust timing based on customer feedback
Ensure smooth communication between Parcel Panel and Trustoo
Configuration Tips
Choose an optimal time delay for review requests
Consider your product type when setting review request timing
Test the integration with a few orders to verify functionality
Support
If you need assistance with this integration, please contact our support team for personalized help.
Conclusion
The Parcel Panel integration provides a seamless, automated way to collect valuable customer reviews at the most opportune moment.