What is Auto Reviews?
Auto Reviews is our core functionality that automatically generates positive reviews for your products when customers provide consent but don't actively submit feedback within a specified time. This helps increase your overall review count while maintaining compliance with consumer protection regulations.
How It Works
Customers provide explicit consent to share their experience
If they don't submit a review within the waiting period, the system automatically creates a positive review on their behalf
Customers can still edit the auto-generated review afterward
Generates social proof for your products with minimal effort
Rating Preservation Mechanism
Sophisticated Review Management
Auto-generated reviews contribute to product rating statistics
Reviews with empty content can be automatically hidden
Only star ratings from auto-generated reviews are counted in overall score
Maintains authentic rating averages while displaying meaningful content
Consent Collection Options
1. Thank You Page
Consent collected via pop-up on order confirmation page
Appears immediately after purchase completion
Customizable appearance and messaging
Note: Due to Shopify's new Extensibility, add the Trustoo.io app block to activate the widget
2. Checkout Page (Shopify Plus Merchants Only)
Consent collection integrated directly in checkout process
Implemented via checkbox
Customizable presentation to match brand identity
Note: Add Trustoo.io app block to Checkout page to activate widget
Critical Configuration Note
⚠️ The consent button can only be displayed on ONE page type:
If selected for checkout page, it won't appear on thank you page
Vice versa applies
Best Practices
Clearly communicate the consent process
Make consent collection transparent and easy
Ensure compliance with data protection regulations
Provide clear opt-out options
Benefits
Increase review volume
Improve product social proof
Minimal manual intervention
Maintain rating authenticity
Potential Considerations
Balance automation with genuine feedback
Monitor review quality
Respect customer preferences
Provide easy review editing options
Troubleshooting
Verify app block installation
Check consent settings
Ensure proper page configuration
Test widget functionality across different devices
Support
For detailed assistance or specific implementation questions, contact our support team.
Compliance and Ethics
Always prioritize customer consent
Provide clear information about review generation
Allow easy review modification or removal